Refund Policy

Effective Date: 29/01/2026
Business Name: AJB Handy Services

​

1. Overview

This Refund Policy explains when refunds may be provided for gardening and handyman services supplied by AJB Handy Services.

As a sole trader, I aim to deliver all services with reasonable care and skill in accordance with the Consumer Rights Act 2015.

​

2. Deposits

• A deposit may be required for larger jobs, materials, or scheduled work.

• Deposits are generally non-refundable if you cancel within 48 hours of the agreed start date.

• Deposits may be refundable (in full or part) if cancellation is made with reasonable notice and no materials have been purchased.

If materials have already been purchased specifically for your job, the cost of those materials will be deducted from any refund.

​

3. Cancellations 

​

By the Customer

• Cancellations made at least [48 hours / 72 hours] before the scheduled appointment will not incur a cancellation fee.

• Cancellations made with less than [48 hours] notice may be subject to a charge to cover lost time and administrative costs.

• ​

By the Business

If I need to cancel or reschedule due to illness, weather conditions, or unforeseen circumstances, I will:

• Offer an alternative appointment, or

• Provide a refund of any payments made for the cancelled work.

 

4. Completed Work

If you are unhappy with completed work:

• Please notify me within 7 days of completion.

• I will assess the issue and, where appropriate, return to rectify the work at no additional cost.

Refunds will generally only be considered if:

• The work was not carried out with reasonable care and skill, and

• The issue cannot be reasonably rectified.

 

5. Materials and Special Orders

• Special-order or bespoke materials purchased at your request are non-refundable unless faulty.

• If you supply your own materials, I cannot offer refunds for issues arising from material defects.

 

6. Weather-Dependent Services

Gardening work may be affected by weather conditions. If work is delayed due to unsuitable weather, this will not entitle the customer to a refund, but the job will be rescheduled as soon as reasonably possible.

 

7. Payment Disputes

If you believe you have been incorrectly charged, please contact me as soon as possible so we can resolve the issue promptly and fairly.

 

8. Contact Details

If you have any questions regarding this policy, please contact:

Name: Aaron Boyer
Trading As: AJB Handy Services
Email: ajbhandyservices@gmial.com
Phone: 07828265216